Office for Legal Complaints

Scheme rules

We asked for help when we were shaping our rules. We wanted to know what they should look like to support a new Ombudsman scheme that resolves complaints impartially, quickly and fairly:

• Discussion paper and discussion draft scheme rules (July 2009)
• Consultation paper and consultation draft scheme rules and feedback September 2009)
• Our response to the consultation and the proposed scheme rules (April 2010)

Business plan 2009-2010

We wanted to – and have to – ask people if thought our plans for setting up the Legal Ombudsman were sound.

• Draft Business plan and feedback  (October 2009)
• Final Business plan (January 2010)

 
Setting a fair case fee

By law, we must set a case fee for lawyers who use the Ombudsman scheme.  We wanted help in developing a structure for this that supported the role of the Legal Ombudsman as an independent and impartial body.

• Consultation paper and feedback  (October 2009)
• Our response to the consultation (March 2010)